Refund Policy

Effective Date: [2025-7-4]

Thank you for shopping with us via our website and TikTok Live. We value your support and aim to provide high-quality products and service. Please carefully review our refund policy before making a purchase.

1. TikTok Live Orders

Orders placed and confirmed during our TikTok Live streams are considered final sale and are non-refundable and non-exchangeable, unless the item arrives damaged or defective.

To avoid mistaken orders, please double-check the product details (design, quantity, bundle options) before confirming your order during the live stream.

2. Website Orders – Refund & Return Policy

For orders placed through our independent website (not during live streams), the following refund rules apply:

Eligible for Refunds:

Products must be unused, unopened, and in resellable condition.

A refund request must be submitted within 7 days of delivery.

Products must be returned in their original packaging with all accessories included.

Non-Refundable Items:

Used, opened, or damaged products not caused by us.

Refund requests made more than 7 days after delivery.

Customized, personalized, or sale/discounted products.

Downloadable digital products (e.g., printable stickers, templates).

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at [Your Email Address] with clear photos of the product and packaging.

We will arrange a replacement or offer a full refund, including return shipping costs if necessary.

4. Return Shipping Costs

If the return is due to our error (wrong item, damage, defect), we will cover return shipping costs.

If the return is due to personal reasons (e.g., change of mind, ordering the wrong item), the customer is responsible for return shipping.

5. Contact Us

If you have any questions or need help with your order, feel free to reach us:

Email: [tkydyjx@outlook.com]

Website: [Your Website URL]

For TikTok Live orders, please contact us via DM or the link in our profile

6. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

We recommend reviewing this policy periodically to stay informed of any updates.